Returns & Exchanges
At Koala, we want your home to be your sanctuary, which is why we offer a 120-night trial period to ensure your new furniture and bedding are the perfect fit. If you aren't completely satisfied, we provide a seamless return process for a full refund or exchange.
Initiate Your Request
Log into your Koala account and visit the 'Order History' section to select the items you wish to return or exchange.
Prepare the Items
Carefully pack your items; while we prefer original packaging, we can accept returns in alternative secure wrapping if the original box is unavailable.
Schedule a Pickup
Choose a convenient date and time for our specialized courier team to collect the items directly from your doorstep at no additional cost.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your full refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing