Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard delivery timeframe for furniture?
Most of our home essentials are delivered within 3 to 7 business days. Larger furniture items may require scheduled delivery, which typically takes 10 to 14 business days depending on your location.
Do you offer a trial period for mattresses and sofas?
Yes, we offer a 120-night 'No Worries' trial period. If you aren't completely satisfied with your comfort level, you can return the item for a full refund, and we will even arrange the pickup for you.
Are your wood products sustainably sourced?
Absolutely. Koala is committed to the environment; all our timber products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Koala account dashboard to view real-time updates on your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Klarna to help you style your home now and pay later.
Is assembly required for your furniture?
Our products are designed for 'tool-free' assembly. Most items can be put together in under 15 minutes using our intuitive click-and-lock system, so you can enjoy your new space immediately.